Seth Godin Tribes Casebook

Already an Amazon bestseller, the book is short and small and simple. It argues, as clearly as I am capable, that leadership is the best marketing tactic to any organization–a company, a school, a church, a job seeker.

Our role today is to find, connect and lead tribes in order to make change happen.

Seth Godin asked the members of his Triiibes community to write case studies about tribes, in order to create an awesome companion ebook to his book, Tribes, which was released on October 16th, 2008.

Get the free Tribes Casebook

Review in USA TODAY

Author Seth Godin is all about change. In Tribes, as he has in his previous books such as Purple Cow and The Dip, he challenges the status quo with a straight-on, get-with-it kind of attitude, and you got to love him for it. His books are sweetly short, and they manage to be breezy and thought-provoking at the same time.

This time out he tackles the oft-dissected concept of leadership. But he does so with a twist. He delves into the surfacing of a new kind of leader – one who has emerged since the Internet has enabled and mobilized countless global tribes around passions ranging from global warming to politics to great restaurants.

Godin defines a tribe as a group of people connected to one another, connected to a leader, and connected to an idea that inspires their passion. He argues that human beings have a need to belong, “to be part of a tribe, to contribute to (and take from) a group of like-minded people. We are drawn to leaders and to their ideas, and we can’t resist the rush of belonging and the thrill of the new,” he writes.

If you are thinking, Barack Obama, and his astonishing political ascent and money-raising prowess, you’re on to it. But of course, the Grateful Dead pushed this concept some four decades ago. “The Dead helped us understand how tribes work,” Godin writes. “They didn’t succeed by selling records (they only had one Top 40 album). Instead, they succeeded by attracting and leading a tribe.”

Thanks to the Web, the barriers to leadership have fallen. There are tribes everywhere, millions in search of leaders, waiting to connect to create change. And people yearn to belong to more than one tribe, according to Godin.

And therein lies the opening door for Net-savvy leader wannabes. Because the Internet eliminates geography, existing tribes are bigger and there are smaller tribes, too – tribes you work with, tribes you travel with, tribes that ride motorcycles, and more. There are “literally thousands of ways to coordinate and connect groups of people that didn’t exist a generation ago,” he writes.

Godin’s mantra is that everyone can now find or assemble a tribe and lead it. The tools are there to lead the tribes that are forming from Facebook to Twitter to Craigslist.

“All that’s missing is you, and your vision and your passion,” he urges.

No one gives you permission or approval to lead. You can just do it. The only one who can say no is you. In other words, you can make a difference if you have something to say, and want to, that is, in his view.

He even has a name for someone who strikes out to assemble or lead a tribe, a “heretic.” Heretics are no longer condemned or burned at the stake as they were in days of old. “The world has changed a lot. There are heretics everywhere you look,” he writes. “Heretics are engaged, passionate, and more powerful and happier than everyone else,” he explains. “And they have a tribe that they support (and supports them in turn).”

Heretics reach out to others and put their ideas on the line. Heretics believe. “Can you imagine Apple founder Steve Jobs showing up for a paycheck?” he asks. It’s nice to get paid. It’s essential to believe in what you do, Godin opines.

Faith is at the heart of the matter. It is one component of leadership that is underrated. “The only thing holding you back from becoming the kind of person who changes things is this: lack of faith,” he writes. “Faith that you can do it. Faith that it’s worth doing. Faith that failure won’t destroy you.”

So after all the pep talk and feel-good motivation, what’s wrong with Godin’s latest tribe manifesto? He tells you: “People might say that it’s too disorganized or not practical enough or that I require you to do too much work to actually accomplish anything. That’s OK. “Criticism like that almost always accompanies change.”

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Strategies: Which social networking site is best for your small business?

Follow me on Twitter. Join my Facebook group. Link to me on LinkedIn. See my video on YouTube.

In the olden days – say five years ago – it was enough for a small business to market its services with advertising and public relations. But in the last few years, an avalanche of new opportunities has cascaded on the Internet in the form of social networking sites. These sites give entrepreneurs more opportunities to get the word out about their companies, but they’ve also made many of us feel overwhelmed, trying to keep up. What’s a small business person to do? Do you really have to be Tweeting all day?

For the uninitiated or under-initiated, I’m here to help. First, recognize the advantages and limitations of social networking sites.

Advantages:

  • Connect with lots of new people, just as with real-life networking.
  • Get the word out without an intermediary, such as a pesky reporter or columnist!
  • Establish yourself as an expert in a field.
  • Stay on top of your field and your competitors.
  • Connect with your own customers.

Limitations:

  • Can consume a huge amount of time.
  • Most connections will never convert to paying clients or customers.
  • A zillion of your competitors are out there.

Managing your social networking visibility can be a full-time job – in fact, many companies employ people just to be doing that. But you have a business to run.

So here’s Rhonda’s handy-dandy field guide to social networking sites as they relate to your small business.

Twitter. Twitter’s the Internet darling of the moment, allowing users to send very short messages (limited to 140 characters) known as “tweets.” You could choose to ‘follow’ me by searching for Rhonda Abrams. (Twitter doesn’t allow spaces so my Twitter name is RhondaAbrams). I “tweet” about things I think small business people would find interesting or sometimes amusing. This enables you to get more of Rhonda Abrams (you do want more, don’t you?) than you can from just my weekly column.

Twitter is expanding wildly, but a recent study showed there’s a huge number of “Twitter Quitters” — 60% of people who start Twitter stop within a month. So the jury’s still out on Twitter’s usefulness from a long-term business standpoint. In the meantime, Twitter’s a good way to keep your name in front of people.

LinkedIn. Unlike all the other major social networking sites, LinkedIn is dedicated to helping people connect for business rather than social purposes. While I’m not a power user of LinkedIn, I’ve found it useful to search for consultants and contractors, identify people in companies I hope to do business with. It’s also become a major source for posting professional job openings. If you’re a consultant, headhunter, or sell business services, you definitely need to check out LinkedIn.

Facebook. The heavy-weight of social networking in the U.S., Facebook is great for keeping in touch with people you care about and finding people you’re out of touch with. You can create a fan page for your business (we have one for my company, The Planning Shop) or start or join a group related to your interests. I love it for seeing what my family and friends are up to. Because so many people are on Facebook, we plan on dedicating more time to our company’s Facebook page soon.

MySpace. Once the leading social networking site, it’s lost ground to Facebook, especially among adults. But it’s still a huge draw, especially for teenagers. It’s also good for building support for certain types of business, such as bands and other music-related companies.

YouTube. This site is all about videos, so you may think it has nothing to do with business. But businesses have discovered it’s a great way to provide information to prospects and customers. Why not take some video of the products you sell or of you describing your services (or video testimonials) and upload them to YouTube? Then, you can direct prospects to YouTube to check it out.

One thing’s for sure: social networking is here to stay. Most businesses will need to know how to use it. I’d like to know your business experiences with social networking sites. Email me at Rhonda@PlanningShop.com. Or send me a Tweet!

Rhonda Abrams is president of The Planning Shop, publisher of books for entrepreneurs. Her newest book is Successful Marketing: Secrets & Strategies. Register for Rhonda’s free business tips at www.PlanningShop.com. For an index of her columns, click here. Copyright Rhonda Abrams 2009.

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Tweet today, gone tomorrow?

Call it the Oprah Effect. Or maybe it was all the publicity generated by the Ashton Kutcher/Ted Turner race to reach a million followers. Whatever the cause, there is a growing fear that the mammoth microblogging site may be overexposed, overhyped and underused.

It is true that Twitter’s growth is skyrocketing. No one argues that.

eMarketer estimates there will be over 12 million Twitter users in the US in 2009, slightly more than twice last year’s number.

But figures released by Nielsen Online suggest that Twitter’s retention rate is only 40%.

In other words, as David Martin wrote on the Nielsen blog, “Currently, more than 60% of US Twitter users fail to return the following month.”

Not so good.

Anyone on Twitter knows the site is quick to tell you when a follower signs up, but mum on signoffs. No one knows how many of their individual followers get bored and fall away completely.

Most worrisome, however, is that at some point after the initial hoopla dies down, and Oprah and Ashton wander away to play with the next hot thing, there simply won’t be enough new users to make up for defecting dilettantes and Twitter’s growth will begin to decline.

Twitter has another “problem,” too.

Hot new technologies are supposed to be the purview of young, hungry-for-new-gadget, early-adopter geeks. Twitter doesn’t fit the bill.

According to comScore Media Metrix 18-to-24-year-olds, the traditional social media early adopters, are not driving Twitter growth—25-to-54-year-olds are.

Specifically, 45-to-54-year-olds were 36% more likely than average to visit Twitter, making them the highest-indexing age group—old by Internet standards—and 25-to-34-year-olds were 30% more likely to visit.

“The skew towards older visitors, although perhaps initially surprising for a social media site, actually makes more sense than you might think at first,” wrote Sarah Radwanick on a comScore blog. “With so many businesses using Twitter, along with the first generations of Internet users ‘growing up’ and comfortable with technology, this is a sign that the traditional early adopter model might need to be revisited.”

Several assumptions might need to be revisited. There is no question, Twitter is not developing in the same way as its social networking predecessors, such as MySpace and Facebook.

The question is: Will the Twitter fad fade, or is a powerfully simple networking tool only now beginning to find its unique audience? Only time will tell…

Source: Beware the Twitter Flitterers MAY 6, 2009 – eMarketer.

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Studies show the genders really are different online.

NEW YORK (Fortune) — For Jonathan and Michelle Opp of Chapel Hill, N.C., the Internet, like electricity and indoor plumbing, is an indispensable part of their lives. Always armed with their iPhones, they regularly check travel information and weather forecasts, and even use their devices to find answers to offbeat questions. But there are also major differences in the way the married couple use their devices and Internet connections.

“Michelle probably does more functional things like shopping or paying bills. I like to spend more of my spare time reading music reviews and checking soccer scores,” says Jonathan, a marketing communications manager.

In fact gender, more so than race, ethnicity or economic status, determines how and what we peruse online. According to a recent study by eMarketer, slightly more women say they use the Internet than men. However once logged on, male Internet users tend to spend more time surfing the Web than females.

Meanwhile, in a separate report, eMarketer estimates that U.S. marketers will spend 37.2 billion dollars on online advertising by the year 2013. Clearly understanding what gets the genders ticking makes economic sense for any business buying ad space on the Web.

Internet Protocol addresses, however, don’t come in shades of pink and blue. So companies eager to reach men tend to focus ads on sports, technology and news sites. Businesses concentrating on women often center on stereotypically female-oriented sites, like parenting Web sites.

“Smart companies use behavioral targeting to try to reach their desired target demo online, but even then, they can’t tell who exactly is behind the IP addresses they are following,” says Lisa Phillips, an eMarketer senior analyst and author of the report “Men Online.”

So what, businesses may ask, is keeping the genders glued to their computer screens? For one, men are much more interested in watching online videos than women, notes Phillips.

The presumption that online images are more appealing to males should hardly come as a surprise: men have long been touted as the more visual sex. Other gender stereotypes seem to carry over to the online world as well: Women, who are often seen as caretakers of a family, tend to click on health care Web sites more frequently than men do.

However companies should be aware that not all Internet tendencies mirror offline generalizations.

“I would say for every situation where you think a trend may be confirming a stereotype, there seems to be another counterintuitive trend that might emerge as well,” says Mary Madden, a senior research specialist at the Pew Internet & American Life Project.

For example, women are often dubbed the more verbally adept sex. However they are no more likely to use online communication tools like e-mail, blogging, or social networks than men are.

And although women are sometimes pegged as more avid shoppers, men are just as keen as women to make online purchases. But their shopping behavior may differ.

“Men generally have the attitude, I’m going to go there, I’ve got to get it and get out,” says Phillips. “Females like to go online and socialize and shop around – much like going into a store.”

Furthermore, Phillips says fathers are just as voracious as mothers about finding online information to improve their children’s health or education. Like Web-savvy moms, they also tend to buy products with their families in mind.

Companies should also be wary about making generalizations on how the genders manage their finances. For years, men have been considered financial authorities in many families. But nowadays women are just as likely as men to bank online, according to the Pew Internet & American Life Project.

And though men are more likely to search the Internet for stock quotes or mortgage interest rates, Phillips says the dwindling economy has more women visiting online job sites. This is despite the fact that men have been hit harder by rising unemployment.

Meanwhile Michelle Opp, a software developer, has no problem admitting she shops online more frequently than her husband. But she insists it has nothing to do with gender.

Source: Men are from Facebook, women are from Twitter? by By Anna Kattan, contributor May 20, 2009

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Social Networks are the New Media

In all this social network craziness, it would behoove those looking into this space to step back for a moment, take a deep breath, and realize something fundamental… social networking is a micro-phenomenon of a much larger macro-trend that the Internet has spawned since its birth… digital self-expression. And today’s social networks (along with other forms of social media, like blogging and online video-sharing) are just the tip of iceberg when it comes to the long-term potential of digital self-expression.

Much like corporations leveraged Internet 1.0 by creating digital storefronts and giving rise to ecommerce, people around the world are now learning how to leverage the incredible power inherent in the URL to create what is essentially a parallel universe of digital identities. And just like all things Internet, digital identities are not subject to the boundaries of geography, or the laws of physics, or any of the other limitations of being a carbon-based life-form. As such, the extensibility and scale of the “digital you” is far-reaching, as are the strategic implications to the media industry. In many ways, the art-form of self-expression has become the “new media”, and social networks are their distribution channels.

It’s crucial to understand that social networks are architected to help scale self-expression to new heights, both in terms of the extent of self-expression as well as the reach of distribution (e.g. number of “friends” and the effects of the whole six degrees of separation thing). A simple example… a person on MySpace can have thousands upon thousands of friends. This was not possible before the Internet, and even prior online communications & community innovations like email, chat/forums, and IM didn’t truly enable this kind of scale. Moreover, a person can now express him/herself with multidimensional, multimedia depth via text, photos, audio and video… again, to a degree that was not really possible before.

To some extent, self-expression should be viewed as a new industry, one that will co-exist alongside other traditional media industries like movies, TV, radio, newspapers and magazines. But in this new industry, the raw materials for the “products” are the people… or as Marshall McLuhan might say, “the people are the message” when it comes to social networks. So for any player who seeks to enter this industry and become the next social networking phenom, the key is to look at self-expression and social networks as a new medium and to view the audience itself as a new generation of “cultural products”.

via GigaOM Social Networks are the New Media «.

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